For Metropolitan France, the delivery cost is €6, regardless of the chosen delivery method, and it is handled by Colissimo (La Poste).
The average delivery time is 2 days, excluding weekends, holidays, and sale periods, starting from the order placement date. Any order placed before 12 PM is dispatched on the same day.
Once your package is picked up by the carrier, you will receive a shipping confirmation via email, along with a tracking number. You can also access this information from your customer account.
1. HOME DELIVERY
In partnership with Colissimo, we deliver to the address of your choice. The delivery person will ask you to provide a QR code or numeric code to confirm your identity. You will receive an email notification the day before the delivery.
In case of absence during the first delivery attempt, you can choose a new delivery date or an online pickup point. In the absence of instructions, a second attempt will be made the following day. If you are still unavailable, the package will be deposited at your regular post office, where it will be held for 15 days. Our suggestion: consider having your delivery sent to your workplace for guaranteed receipt.
2. DELIVERY TO PICK-UP POINT
Take advantage of our extended hours through our partner, Chrono Pick up, to collect your parcels. As soon as your package is ready at the pick-up point, you will receive a notification by email or SMS. You have 10 days to pick it up.
DELIVERY IN EUROPE & WORLDWIDE
At Embody Lingerie, we are committed to providing fast and secure delivery, whether it's in Europe or worldwide.
We offer real-time tracking, flexible options, and dedicated customer service.
Our competitive pricing ensures exceptional value for each shipment and varies depending on the destination country and package weight.
* Colissimo Shipping Zones Details
C1: Germany, Belgium, Luxembourg, Netherlands, Switzerland, United Kingdom
C2: Austria, Denmark, Spain, Finland, Greece, Ireland, Italy, Portugal, Sweden
C8 and C9: French Overseas Departments and Territories (DOM/TOM)
RETURNS, EXCHANGES CREDITS & REFUNDS
For lingerie, you have a period of 14 days from the receipt of your order to return your purchases if they are not suitable.
For post-operative lingerie, we accept exchanges within 14 days after your surgery. You must return the complete order (or the desired item) in its packaging with the labels undetached, inside a sturdy and suitable cardboard box for shipping.
Items returned already worn, incomplete, damaged, or in poor condition (all products without labels or original packaging) cannot be accepted for return or exchange.
We reserve the right to refuse the return of a product if it is not in a resalable condition.
We reserve the right to refuse the refund of a product if it is not in acceptable condition.
The refund period is 30 days from the receipt of your return package and the verification of its condition.
Return costs are the responsibility of the buyer. Returns should be sent by post to the following address: 29 Boulevard Gabriel Guist’hau, 44000 Nantes, FR.